Last updated: [21 March 2026]

This Shipping Policy applies to all orders placed on florantia.com.

We ship live plants and related products with packaging designed to handle transit. Timelines are estimates, not guarantees, but we try to be realistic and honest.

1. Shipping Areas and Partners

We currently deliver to serviceable pincodes within India through trusted courier and logistics partners.

Serviceability depends on our partners. If your pincode is not serviceable or becomes unavailable, we may cancel the order and issue a refund for the affected items.

2. Dispatch and Delivery Timelines

2.1 Order processing and dispatch

• Orders are usually dispatched within 2–3 working days from confirmation.
• "Working days" means Monday to Saturday, excluding public holidays and unexpected closures.

2.2 Delivery timelines

• Most orders reach you within 4–6 working days from the date of order.
• For remote or hard-to-reach locations, delivery can take 8–10 days, depending on courier serviceability and routes.

These timelines are indicative. Actual delivery time can vary due to courier operations, festivals, strikes, weather, or local restrictions.

3. Shipping Charges

• We may offer free shipping above a certain order value or charge shipping fees based on cart value, pincode, weight, or ongoing offers.
• Exact shipping charges (if any) are shown at checkout before you pay.

Any changes in shipping offers (like free-shipping thresholds) apply prospectively and do not affect past orders.

4. Order Tracking

Once your order is dispatched:

• You will receive a tracking link / AWB number via email, SMS, or WhatsApp (as available).
• You can use this to track the shipment status on the courier's tracking page.

Tracking updates are controlled by the courier. There may be a short delay between dispatch and the first scan update.

5. Delivery Attempts and Unsuccessful Deliveries

5.1 Incorrect or incomplete address
You are responsible for providing the correct address and contact details. If an order is delivered to an incorrect address shared by you, or cannot be delivered because the address is incomplete:

• We are not liable for refund or free reshipment in such cases.

5.2 Customer unavailability / refusal
If you or an authorised recipient are not available at the time of delivery:

• The delivery partner may call you and/or attempt delivery again (as per their internal process).
• If delivery fails due to repeated unavailability, refusal to accept the parcel, or inability to contact you, the order may be marked as undelivered and returned.

In these cases, especially for live plants, we reserve the right to:

• Treat the order as completed with no refund, since plants usually cannot survive two‑way transit; or
• At our discretion, offer a partial resolution or paid reshipment.

6. Condition of Plants on Arrival

We pack plants to minimise transit stress, but some signs of stress are normal:

• Slight wilting, minor leaf drop, or a dull look.
• Some soil displacement in the pot.

These issues usually resolve with proper placement, light, and watering.

This alone does not qualify as "damage". If there is serious physical damage (broken pot, severely damaged plant, etc.), follow our Return and Refund Policy and contact us immediately with photos.

7. Delays Beyond Our Control

Delivery can be delayed due to:

• Weather conditions, natural disasters.
• Strikes, lockdowns, local restrictions, festivals.
• Operational issues with courier partners.

In such situations:

• We will not be liable for delay alone.
• Cancellation or refund only due to delay is not guaranteed and will depend on product type and order status (for perishable plants, cancellation after dispatch is usually not possible).

If we are unable to ship your order at all, we will notify you and issue a full refund for the unshipped items.

8. Cancellations Before Shipping

Orders are often processed quickly. If you want to cancel or modify an order:

• Contact us as soon as possible at +91 910 866 3169 (9:00 AM – 6:30 PM, Monday to Saturday) or on our support email.
• If the order has not yet been prepared or dispatched, we will try to cancel/modify it.
• If the order is already prepared or dispatched, cancellation or modification may not be possible. In that case, our Return and Refund Policy will apply.

9. Lost or Undelivered Shipments

If tracking shows a shipment as lost, returned, or undelivered for reasons attributable to the courier or operational issues (and not incorrect address / refusal / repeated unavailability):

• We will either arrange a replacement or issue a refund for the affected items, at our discretion.

You must report such issues within a reasonable time from the last tracking update.

10. Contact for Shipping Queries

For any questions regarding shipping, delays, or delivery issues, contact:

Phone: +91 910 866 3169
Support hours: 9:00 AM – 6:30 PM, Monday to Saturday (IST)

Please share your order ID, registered phone number, and pincode when you contact us. It helps us resolve things faster.

By placing an order on florantia.com, you agree to this Shipping Policy along with our Terms of Service and Return and Refund Policy.